CUSTOMER SERVICE

We are here to help you!
When will my order arrive?

All orders placed on weekdays before 6 p.m. will be delivered between 10 a.m. and 8 p.m., provided a florist is still available.

If the recipient or their neighbor is not present at the time of delivery, the florist will, if possible, leave a message in the mailbox so that the recipient can contact the florist for a new delivery.

If your flowers are delivered by courier, we will provide you with a track-and-trace link so you can track your order.

Will I receive a confirmation when the bouquet has been delivered?

We will send an SMS with your personal details to the mobile number you provided. We will only use your mobile number to send a delivery confirmation.

The recipient is not home on the day of delivery. What can I do?

Our supplier will deliver the flowers to your doorstep or to a neighbor. You can also leave your preferences in the "Comments for the florist" field.

Can flowers be delivered on Sundays and public holidays?

We can guarantee delivery on Sundays and public holidays!

How much does delivery cost?

only 10 EUR

What happens if the item I received is faulty?

We always work hard to ensure that all items are of the highest quality and guarantee our customers a great brand experience. However, if you have any concerns regarding a faulty or damaged item, please email us at contact@blumingoblumen.com so we can investigate the matter promptly and find the best solution for you.

How are the roses packaged?

The order will be delivered by hand in a bespoke Blumingo flower retail bag. All deliveries require a signature. If you have ordered from our online shop, we carefully package your flower arrangements to ensure the protection of your flowers during transit.

How can I track my order?

Once your order has shipped, we will send you an email with a tracking number. You can use this number to see where your item is and when it will arrive. If you have not received this email, please email us at contact@blumingoblumen.com

What payment methods does bluminingoblumen.com accept?

We currently accept (credit or debit cards and PayPal payments). If you would like to use a different payment method, our team will be happy to assist you with your request! Please contact us directly at contact@blumingoblumen.com to arrange payment.

Is it safe to shop online at the bluminingoblumen.com store?

Absolutely! bluminingoblumen.com uses a variety of technological security methods to ensure our customers a secure payment. In addition, we state in our privacy policy that we do not store credit card details nor do we pass on your personal data to third parties. If you still have concerns about placing your order, please contact contact@blumingoblumen.com. We will then contact you regarding an alternative way to place your order!

How can I reach you?

To reach our team, you can use the 24/7 WhatsApp chat on the website or send us an email at contact@blumingoblumen.com